Channel | Request Type | Expected Response Time | Expected Resolve Time |
---|---|---|---|
Call center | Inquiry | Instant | Instant |
Complaint | Instant | 2 working days | |
Email | Inquiry | Instant | 2 working days |
Complaint | Instant | 2 working days | |
Inquiries & Complaints E-portal Tickets | Inquiry | Instant | 2 working days |
Complaint | Instant | 2 working days | |
(Twitter) | Inquiry | 2 working hours | 12 working hours |
Complaint | 2 working hours | 12 working hours |
Service | Service Availability | Service Execution Time (Working Day) |
---|---|---|
Issuance of services license | 24 /7 | 2 |
Issuance of Mining License | 24 /7 | 2 |
Issuance of Agricultural License | 24 /7 | 2 |
Issuance of Entrepreneur License | 24 /7 | 2 |
Issuance of Consulting License for Engineering Offices | 24 /7 | 2 |
Issuance of Consulting License for Technical & Economic Communication Offices | 24 /7 | 2 |
Issuance of industrial license | 24 /7 | 2 |
Issuance of license for a scientific and technical office | 24 /7 | 2 |
Issuance of temporary certificate to submit proposals for government projects | 24 /7 | 2 |
Issuance of temporary licenses for the performance of a government/ semi-government contract | 24 /7 | 2 |
Issuance of real estate license | 24 /7 | 2 |
Issuance of commercial license | 24 /7 | 2 |
Issuance of transport license | 24 /7 | 2 |
Issuance of audiovisual media license | 24 /7 | 2 |
Issuance of serving agents and providing workers services License | 24 /7 | 2 |
Issuance of printing and publishing license | 24 /7 | 2 |
Issuance of professional license | 24 /7 | 2 |
Activity amendment in the investment license | 24 /7 | Instant |
Shareholders amendment in the investment license | 24 /7 | 2 |
Change of legal entity in the investment license | 24 /7 | 2 |
Opening of branches or marketing centers | 24 /7 | Instant |
Closure of branches or marketing centers | 24 /7 | Instant |
Change of commercial name or one of the partners in the investment license | 24 /7 | Instant |
Ownership\Sale of property | 24 /7 | 1 |
Voluntarily cancellation of license | 24 /7 | 2 |
Issuance of regional headquarters (RHQ) license | 24 /7 | 2 |
Issuance of foreign law firms license | 24 /7 | 2 |
Re-allocation of shares or exit/entry of shareholders or merge companies | 24 /7 | 2 |
Transfer of ownership to inheritors of individual entities into a company | 24 /7 | 2 |
Adding or modifying or eliminating services or products of (services/industrial projects) | 24 /7 | 2 |
Capital reduction | 24 /7 | 2 |
Capital increase | 24 /7 | Instant |
Increase of manpower for industrial projects | 24 /7 | Instant |
Change of location | 24 /7 | Instant |
Modifying the nationality of the foreign investor | 24 /7 | 2 |
License renewal | 24 /7 | Instant |
Conversion of foreign entity to 100% | 24 /7 | Instant |
Issuance of cancel support letter | 24 /7 | 2 |
Renewal of licenses for liquidation purposes | 24 /7 | Instant |
Updating entity’s contact information | 24 /7 | 1 |
Transfer of sponsorship of the foreign investor | 24 /7 | 3 |
Renewal of residence permit of the investor whose license is cancelled | 24 /7 | 3 |
Exit-Re-Entry visas of the Investor whose license is cancelled (licenses for liquidation purpose) | 24 /7 | 3 |
Final exit of the investor whose license is cancelled | 24 /7 | 3 |
Issuance of supporting letter for investor profession | 24 /7 | 3 |
Extension of the written notification deadline | 24 /7 | 3 |
Reply to the written notification | 24 /7 | 3 |
Government Data Update | 24 /7 | 3 |
Ending of service suspension for an investor in Passports Department | 24 /7 | 1 |
Opening an account for the Saudi investor | 24 /7 | Instant |
Changing the E-mail | 24 /7 | Instant |
Issuance of supporting letter for higher professions | 24 /7 | 3 |